Selling the service was the easy part. Getting a customer to actually keep using it; that’s the part that decides whether they’re still with you next year. And it’s the part most...
SMB Customer Retention Starts With the Services They Already Have
S
SMB AI Adoption Is Rising. Real Usage Isn’t. That’s Your Opening.
S
There’s a number that gets quoted a lot right now; nearly half of small businesses are already using AI. It makes for a striking headline. It’s also wrong. The U.S. Census Bureau’s...
Your Customers’ Biggest Quarter Is Your Best Shot to Prove Your Worth
Y
For your small business customers, the next few months are the whole ballgame. Q4 is when a year’s worth of effort either pays off or it doesn’t — and it’s also, whether they say it...
The Growing Service Your Competitors Are Walking Away From
T
Here’s a service with an expanding market, customers who rarely leave, and remarkably little competition for it — because most of your rivals are quietly walking away from it. It’s fax...
What the World Cup Taught Us About SMB Digital Readiness
W
The 2026 FIFA World Cup brought 48 teams, 104 matches, and millions of fans to host cities across Canada, the United States, and Mexico. For small businesses in those cities, it was supposed to be a...
AI SEO Strategies 2026: Optimizing for AI-Powered Search
A
The search landscape is changing faster than most businesses can adapt. Google’s AI Overviews now appear in over 13% of all search queries as of January 2025, with that number doubling every few...
Voice Search in 2026: Trends & Strategies Every Business Should Use
V
A potential customer is driving home from work. They ask their car’s hands-free system, “Where can I find a highly-rated pizza place near me that offers gluten-free options?“. In...
Building Successful Online Stores in LATAM & an Intro to Cross Border eCommerce
B
The eCommerce landscape in Latin America (LATAM) is rapidly evolving, presenting opportunities for businesses looking to establish or expand their online presence. With a flourishing population of...
Recent Comments