Do your clients still depend on a bulky fax machine? While many businesses have certainly moved beyond this, fax still has its place in the business world.
For many, the word ‘fax’ conjures images of outdated technology, frustrating malfunctions, and clunky machine noises associated with it. But what if we told you faxing has undergone a modern revolution, and it’s still at the forefront of many businesses today?
Online faxing is a modern, efficient, and surprisingly sleek alternative to the old fax machine. Imagine sending and receiving faxes directly from your email, web browser, or even your phone; no fax machine is required!
For our valued Hostopia partners and their customers, it’s a convenience but also a game changer. You can now send and receive faxes online from various devices, increasing efficiency and flexibility. This blog addresses how online faxing works and the benefits it brings to our partners and, by extension, their end customers.
- Why Faxing Still Matters in the Digital Age
- The Modern Fax Machine: How it Works
- Benefits of Faxing Online: Empower Your Customers with Hostopia’s Online Fax Service
- Secure & HIPAA-Compliant Faxing

Why Faxing Still Matters in the Digital Age
Isn’t faxing, like, totally outdated? You might be thinking. And honestly, it’s a fair question. But here’s the kicker: faxing is far from obsolete. In fact, it’s still a cornerstone of communication in several critical industries like:
- Healthcare
- Legal
- Finance
- Real estate
These sectors often handle sensitive information and require a secure, documented method of communication. Faxing, with its inherent security features and legal standing, provides that assurance. It’s why doctors’ offices, law firms, and financial institutions still rely on it.
But here’s a thought: How many of your customers are still using fax? You might be surprised.
According to studies, the fax market share by revenue is expected to increase by more than 11% until 2027. The primary driver of this trend is the COVID-19 period, which heightened the need for fax communication in several important industries, as mentioned earlier.
The reality is that although digital communication is thriving, faxing continues to be a dependable and frequently essential tool. It’s about connecting with your customers where they are, and for many, that still involves a fax number.
Tip: Ensure you enter the correct recipient’s fax number to guarantee successful message delivery.
The Modern Fax Machine: How it Works
Now that we’ve established faxing’s relevance, let’s talk about how it’s been brought into the modern age. Enter online faxing! It’s as simple as it sounds: you send an online fax to a fax machine, all through your email, web browser, or even your mobile device.
Here’s how it works: you upload your document, usually in PDF or an image format like TIFF, and our system sends it to a standard fax number of the customer’s choice. You also have the option to attach a cover page when sending your faxes. The cover page is the first page that is sent over fax.

Then, it’s sent over the internet to the recipient’s fax machine or online fax service. Done!
Hostopia offers a range of Online Fax solutions tailored to your needs. We’ve got our Standard Online Fax for everyday use, Encrypted Online Fax for sensitive documents, and Multi-User Online Fax for larger teams needing scalable solutions. When comparing different options available, Hostopia stands out as one of the best online fax services, offering both free and premium solutions to meet various user needs.
And here are some key features you’ll love:
- Toll-free number included: Present a professional image with a dedicated toll-free fax number.
- Email notifications: Get instant notifications when you receive faxes.
- Online management: Easily manage your faxes from anywhere with an internet connection.
Ready to modernize your clients’ communication? Explore Hostopia’s Online Fax solutions today.
Contact us today at 1-800-322-9438 or

Benefits of Faxing Online: Give Your Customers Flexibility with Hostopia’s Online Fax
For our partners and those considering joining the Hostopia network, offering our online fax solution is a strategic move that strengthens your product portfolio and drives customer satisfaction.
Currently, providing reliable and efficient communication tools is a fundamental piece of a business, and our online fax service delivers on all fronts.
So, let’s get down to business: Why should you offer online faxing with your set of online services?
- Cost savings: Are your clients still paying for a dedicated fax line? Imagine eliminating those costs, along with machine maintenance and toner expenses. Online faxing saves money.
- Easy provisioning: Our platform requires no complex system integrations, making it simple to get customers up and running.
- Mobility and convenience: Can you imagine faxing from a phone? Send and receive faxes from anywhere, at any time, on any device. It’s ultimate flexibility.
- Increased productivity: How much time do your customers waste waiting by the fax machine? Send faxes to multiple recipients at once and streamline your clients’ workflow. Set up multiple fax numbers for efficient management and handle high volumes of faxes across various locations.
- Amplified security: Securely send sensitive documents with encryption and digital archiving for easy retrieval. Your data is protected.
- Online file sharing: Easily share digital documents before faxing, making collaboration seamless.
- Electronic signatures: Integrate electronic signatures into the faxing workflow, streamlining document signing and approvals.
Enjoy the convenience of worry-free faxing from various devices, including computers and smartphones. Online faxing isn’t just a convenience but a strategic advantage.

Secure & HIPAA-Compliant Faxing
Data security is a must-have especially today and especially in regulated industries like healthcare and finance. When dealing with sensitive patient information or confidential financial documents, secure faxing is paramount.
That’s where Hostopia’s Online Fax and Multi-User Online Fax solutions come into play. We understand the importance of compliance with regulations like HIPAA and other industry-specific standards.
Our encrypted faxing ensures that your documents are protected from unauthorized access during transmission and storage.
Hostopia fax security features include robust security protocols, secure data centers, and comprehensive audit trails. We’ve taken every precaution to ensure your faxes are handled with the utmost confidentiality.
For healthcare providers, legal professionals, and financial institutions, our HIPAA-compliant faxing offers peace of mind, knowing that sensitive data is protected. We’ve built our solutions with security at the forefront—so you can focus on your core business without worrying about compliance issues.
Conclusion
Our closing thoughts are that efficiency, security, and cost-effectiveness are paramount if you want to start receiving faxes electronically. Online faxing offers a powerful solution to these critical needs, transforming a once-outdated process into a streamlined, digital experience.
By partnering with Hostopia, you can provide your clients with access to cutting-edge faxing solutions that upgrade their operations and, at the same time, have great protection when faxing sensitive information. The convenience of online faxes, such as integration with cloud storage services and the ability to send and receive faxes directly from mobile devices, make it an important tool for modern businesses.
From eliminating costly hardware and maintenance to ensuring secure, HIPAA-compliant communication, Hostopia’s online fax services empower small businesses to thrive in the digital age. We encourage you to explore our Standard, Encrypted, and Multi-User Online Fax offerings and discover how they can add significant value and increase your revenue from your service portfolio.
Still wondering if online faxing is right for your clients? Let’s talk! Access our comprehensive partner portal for marketing materials, sales tools, and training resources.
Become a Hostopia Partner today by calling 1-800-322-9438 or
FREQUENTLY ASKED QUESTIONS
What is online faxing, and how does it differ from traditional faxing?
Online faxing allows you to send and receive faxes through the internet, using email, a web browser, or a mobile app. Unlike traditional faxing, it eliminates the need for a physical fax machine and a dedicated phone line.
Is online faxing secure?
Yes, especially with Hostopia’s Encrypted Online Fax. We use powerful encryption protocols to protect your sensitive documents during transmission and storage, ensuring compliance with industry standards like HIPAA.
Can I send a fax to a traditional fax machine from an online fax service?
Absolutely. Online fax services convert digital documents into a format that traditional fax machines can receive. Similarly, incoming faxes from traditional machines are converted into digital files for your online access.
How do I send a fax online with Hostopia’s service?
You can easily send fax documents directly from your email client by attaching the document and addressing it to the recipient’s fax number, followed by our service’s domain. You can also send faxes from our online portal, making it convenient to send faxes from various devices such as computers and smartphones.
Does Hostopia offer a toll-free fax number?
Yes, all of our online fax solutions include a dedicated toll-free number, providing a professional image for your business.
What file formats are supported for online faxing?
Hostopia’s online fax service supports a wide range of file formats, including PDF, DOC, DOCX, JPG, and more.
How does the Multi-User Online Fax work?
The Multi-User option is designed for businesses with multiple employees who need faxing capabilities. It allows for pooled usage, central management, and advanced security, making it ideal for larger organizations.
Why should I offer Hostopia’s online fax services to my clients?
Offering Hostopia’s online fax services allows you to provide your clients with a modern, secure, and cost-effective communication solution. This adds value to your service portfolio, increases customer satisfaction, and helps you stay competitive in the market.
Are “fax documents online free” services safe to use?
While free services might seem appealing, they often lack the security and reliability of paid services. Free services may have limited features, unreliable transmission, and potential security risks. Hostopia’s paid services offer robust security, reliability, and comprehensive features.
How can I send a free fax online?
Hostopia offers a convenient way to send free faxes online. Simply sign up for our service, and you can start sending faxes from your computer or mobile phone. Attach your documents in various formats and send them to over 180 countries. Our platform provides step-by-step guidance to ensure a smooth and secure faxing experience.